Computer Support Form

Before you decide to fill out this form, please follow our 6 troubleshooting steps to try to resolve the problem. If your technical problem is not resolved after step 6 please fill out the form below. Please provide as much detail as possible when filling out the form, you will only delay the solution by not submitting the necessary information. All of the form fields can accept long answers. For software support please contact your supervisor or assigned teacher's assistant.

 

  1. Test the procedure on another file in the same application
  2. Quit and restart application
  3. RESTART computer
  4. Trash your preferences
  5. Test problem on another computer
  6. Ask your Lab Monitor, TA or fellow classmen for assistance
  7. Contact faculty before submitting form

 

                                      
Name
Course number
Phone number
E-Mail

Computer #

Which facultymember have you contacted?

Erdman Blackmore

Carvallo
When did the problem first occur?
Application(s) runningwhen the
problem was encountered?
What is the problem (in detail)?
Error messages recieved
List any trouble shooting attempts
you have made?
Is another user having this problem?
Is this happening with all your files?
Try the same process on another
computerand record the results here
Request that another student
attempt the same process in their
profileand record the results here?
Have you deleted the application
preferences within your profile?